The secret to success is hard work achieved through Practice, Preparation, Positive Attitude and Personal Pride. What have you done today to ensure your success?
A few years ago I read an article online regarding organizations and social media. The crux of the article dealt with organizations being paralyzed to jump head first into social media. At the time of the article, the inability for organizations to moderate and control how people responded to their messages and what was posted, stifled their desire to act. The article urged companies to relinquish their control issues and join the new world in creative commentary of their own.
The below video is a perfect example how Honey Maid embraced this challenge and made proverbial “lemonade from lemons”. Good on you Honey Maid – this should be an inspiration to all companies.
I love Jeffrey’s insights. The link below is to an article he posted a few weeks ago, it’s a great read. He makes two very salient points I would like to discuss.
Often times we drive ourselves crazy focusing on things that we can’t control, while at the same time ignoring behaviors completely within our control.
Jeffery points out two of those things in his article: having a positive attitude and personal pride. As you read the article, think about yourself. Do you focus on the uncontrollable, or do you focus on bringing a positive attitude to everything you do with personal pride?
ABOUT THE AUTHOR
Jeffrey Gitomer is the author of The Little Red Book of Selling. President of Charlotte-based Buy Gitomer, he gives seminars, runs annual sales meetings, and conducts Internet training programs on selling and customer service at www.trainone.com. He can be reached at 704/333-1112 or e-mail to email@example.com © 2009 All Rights Reserved – Don’t even think about reproducing this document without written permission from Jeffrey H. Gitomer and Buy Gitomer • 704/333-1112
Great points made by Michael Fertik.
But should it really be unexpected? As he points out, stand-out organizations recognized, understand and utilize the power of customer service throughout the organization. They harness it’s power and convert/translate it into bottom line results.
Check out his article:
The Unexpected Profit Engine