The Unexpected Profit Engine

Great points made by Michael Fertik.

But should it really be unexpected? As he points out, stand-out organizations recognized, understand and utilize the power of customer service throughout the organization. They harness it’s power and convert/translate it into bottom line results.

Check out his article:
The Unexpected Profit Engine

http://www.linkedin.com/today/post/article/20140225191358-11281694-the-unexpected-profit-engine

Leave a Reply